A major global telecommunication carrier that provides converged communications, information and entertainment services over America’s most advanced fiber-optic network, and delivers integrated business solutions to customers in more than 150 countries.
To improve the efficiency of key back office processes, the company initiated a business process improvement project. The goal was to integrate disparate organizations, processes and systems that supported procurement, sales and processing accounts payables. With a network of agents averaging $50 million in annual revenue, it was critical to make sure invoices are reconciled and processed on a timely basis.
The customer hired one of CSG’s principals to build a team and lead the effort and thereafter manage the procurement and payroll processing system. Through his leadership, the team was able to quickly design, select and deploy a system that met the organization’s needs and improved organizational efficiency. This created a working environment that lead to the surpassing of the sales objectives year over year.