May 122014
 

A New York city agency that makes it easier for businesses in New York City to form, do business, and grow by providing direct assistance to business owners, fostering neighborhood development in commercial districts, and linking employers to a skilled and qualified workforce. The Agency was looking for a consultant to provide a survey and […]

May 122014
 

A New York city agency that protects and promotes the safety and well-being of New York City’s children, young people, families, and communities by providing excellent child welfare, juvenile justice, and early care and education services. The agency hired CSG to review the Fair Hearing process and determine opportunities to improve the efficiency of the […]

May 122014
 

A major global telecommunication carrier that provides converged communications, information and entertainment services over America’s most advanced fiber-optic network, and delivers integrated business solutions to customers in more than 150 countries. To improve the efficiency of key back office processes, the company initiated a business process improvement project. The goal was to integrate disparate organizations, […]

May 122014
 

The customer is a leading provider of technology solutions for small, mid-size and large firms that help them connect with customers to build loyalty and grow revenue. Many of the company’s solutions are delivered on open platforms to best organize, analyze and apply both public and proprietary data to two-way customer communications including direct mail, […]

May 122014
 

A major state agency providing financial and trust services to various governmental entities through a website. The website provides retirement and financial planning information for over 900,000 state and local employees and retirees, and 950 employers. After more than 10 years in services, the website and its underlying technology had reached the limits in terms […]

May 122014
 

The online University provides next generation business courses to companies around the globe in online sessions. Working in association with five leading institutions, they bring the best in business e-learning with an interactive, engaging learning environment designed around real-world business problems. Since its creation, the customer has worked extensively with business process outsourcers in the […]

May 122014
 

Mid-size city in Westchester County, NY with dynamic population looking for means to leverage its proximity to New York City to attract business while improving services to its constituents. The Mayor and his administration was looking to improve the quality of services the city provided to its residents, business owners, entrepreneurs, and tourists to enhance […]