Challenges

 

The top three challenges faced by Government Agencies today include:

  • Satisfying “my” customers
  • Limited resources
  • Doing more with Less

These challenges are manifesting themselves through the following opportunities:

  1. Improving upon the delivery of Government services
  2. Handling bigger workloads with fewer people
  3. Rising expectation for electronic access to government services
  4. Better services, and lower costs to tax payers
  5. Impending loss of large numbers of knowledge workers due to rise in retirements. (Innovation is being looked at as a solution)
  6. Mandates to develop and use Enterprise Architecture
  7. Security 7 Privacy needs (Balance Open Government)

In addition, government organizations at all levels have been adversely affected by the global economic downturn and resultant deep recession. Extremely large budget deficits experienced by the government agencies have caused leadership to make deep cuts in programs. The following outlines some of the impact experienced by federal, state, and local government agencies:

Financial

  • Reduced funding appropriations
  • Local budgets are stretched due to the economy and inflation
  • Funding sources shrinking
  • Structural deficits

Organizational

  • Silo’d organizational processes
  • No performance framework to manage efficiency and stakeholder satisfaction
  • Lack of leadership in key departments resulting in resistance to change

Operational

  • Annual budget reconciliation processes are often problematic
  • Non-optimized procurement and asset management processes
  • Limited and/or flawed records management processes

Technology

  • IT lacks business acumen and fails to form effective business unit partnerships
  • Existing IT infrastructure and solutions not able to meet current needs
  • Cost efficient technology enablers not sufficiently leveraged
  • Existing technology solutions not integrated across departments to drive process efficiency and reduce costs

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